Cancellation & Rescheduling Policy

A HiFive event is not secured until the required payment has been received. For events confirmed more than 7 calendar days in advance, a 50% deposit is required to secure the event, and the remaining balance is due 7 calendar days before the event.

Events confirmed within 7 calendar days of the event date require payment in full at confirmation.

Clients may cancel a scheduled event by contacting HiFive as soon as possible. The following applies based on the notice given before the scheduled event date.

14 or more calendar days before the event: Amounts paid are refundable, less any nonrecoverable third-party costs already committed specifically for the event.

7–13 calendar days before the event: The 50% deposit is nonrefundable. The deposit may, however, be transferred one time to a rescheduled HiFive event occurring within 90 days of the original event date, subject to availability. Any nonrecoverable third-party costs already committed specifically for the original event remain the client's responsibility and are not transferable.

Fewer than 7 calendar days before the event: The event is nonrefundable and the full event balance remains due.

A qualifying 7–13 day reschedule may occur once and must be scheduled within 90 days of the original event date. The new date is subject to HiFive availability.

Material changes in event scope, location, attendance, duration, staffing, pricing, or third-party requirements may require a revised quote and additional payment.

A requested reschedule is not confirmed until HiFive has approved the new date, time, location, and service details in writing.

A specific Featured Roaster is subject to availability unless expressly guaranteed in writing. If the scheduled Featured Roaster becomes unavailable, HiFive may substitute another Featured Oregon Roaster.

If HiFive cannot provide the coffee component of The Elevated Coffee Break, the client will receive an appropriate refund or credit for the unavailable coffee component. The seated-massage portion of the event is unaffected unless separately impacted.

If HiFive must cancel an event, or is unable to provide a contracted HiFive service and cannot provide a reasonable substitute, the client may choose an appropriate refund for the unavailable service or reschedule that service or event without a rescheduling penalty.

If HiFive Seated Massage staff arrive for a scheduled event and the event cannot proceed due to client-side issues, the event may be treated as a no-show.

No-shows and client-side event issues may be charged 100% of the scheduled event total.

This may include, but is not limited to:

• the client, event host, or required on-site contact is unavailable;
• the event location is inaccessible;
• building access, parking access, loading access, or check-in access has not been arranged;
• the event room or service area is unavailable or unsuitable;
• the event has been canceled, moved, or materially changed without prior written notice to HiFive;
• attendees are unavailable or the event schedule prevents services from being provided;
• required approvals, permissions, or site access instructions were not provided;
• unsafe, inappropriate, or disruptive conditions prevent services from being performed.

Clients are responsible for ensuring that the event location is ready and accessible at the scheduled time. This includes arranging any required parking, building access, security check-in, elevator access, room access, and on-site contact availability.

Clients should also ensure that there is a suitable area for seated massage services, including adequate space, reasonable lighting, a safe working environment, and any event-specific setup requirements communicated before the event.

Delays caused by access issues, room unavailability, event disorganization, or other client-side conditions may reduce the available service time. HiFive Seated Massage is not required to extend the event time or provide additional service time due to client-side delays.

HiFive Seated Massage reserves the right to refuse, pause, or end services if the environment is unsafe, inappropriate, unsanitary, disruptive, or unsuitable for seated massage services.

This may include, but is not limited to, unsafe physical conditions, aggressive or inappropriate behavior, harassment, intoxication, lack of adequate space, or conditions that create a risk to staff, attendees, or equipment.

If services cannot be provided or completed due to unsafe or unsuitable conditions outside HiFive's control, the client may remain responsible for the scheduled event amount.

HiFive Seated Massage understands that severe weather, emergencies, building closures, public safety concerns, illness, accidents, or other unexpected circumstances may affect an event.

When possible, HiFive will work with the client in good faith to reschedule affected services. However, rescheduling is subject to availability and is not guaranteed.

If HiFive Seated Massage must cancel or reschedule due to circumstances outside its control, HiFive will contact the client as soon as reasonably possible to discuss available options.

Deposits, balances, cancellation amounts, and refunds follow the confirmation and cancellation terms above, together with the terms in the applicable proposal, invoice, booking confirmation, or written agreement.

Where a refund or transferred deposit applies, HiFive reviews and processes it manually — refunds are not issued automatically. Any approved refund is generally returned to the original payment method and may take several business days to process depending on the payment provider or financial institution.

Nonrecoverable third-party costs are amounts HiFive has already committed specifically for an event and cannot recover, such as Featured Roaster coffee costs, reserved rentals, or similar committed vendor charges.

If payment has not yet been collected and an amount remains due under this policy, HiFive may issue an invoice for that amount.

Amounts retained for cancellations, no-shows, client-side access issues, unsafe conditions, or other event-day issues are intended to cover reserved event time, therapist scheduling commitments, travel planning, administrative work, and costs already incurred.

To cancel or request to reschedule an event, contact HiFive Seated Massage as soon as possible:

Email: hello@hi5works.com
Phone: (971) 825-2800

A cancellation or rescheduling request is not considered confirmed until HiFive Seated Massage acknowledges it in writing.

If a signed agreement, written proposal, invoice, or booking confirmation includes cancellation or rescheduling terms that differ from this policy, the terms in that written document will control for that booking.

HiFive Seated Massage may update this Cancellation & Rescheduling Policy from time to time. The version posted on the website at the time of booking, together with any applicable written proposal, invoice, booking confirmation, or signed agreement, will apply to the scheduled event.