Privacy Policy

We may collect information that you voluntarily submit through website forms, quote requests, booking requests, contact forms, contractor applications, or other website features.

This may include:

• Name
• Email address
• Phone number
• Company or organization name
• Event details
• Event location
• Estimated headcount
• Preferred service date or time
• Message or inquiry details
• Contractor application information
• Licensure information
• Insurance information
• Equipment availability
• Availability and service-area details
• Resume, credentials, or documentation if submitted
• Other information you choose to provide

Our website may collect limited technical or usage information through cookies, analytics tools, hosting providers, or similar technologies.

This may include:

• IP address
• Browser type
• Device type
• Pages visited
• Referring website
• Time spent on the site
• General location information
• Website interaction data

This information helps us understand website performance, improve user experience, and maintain site security.

We may use information submitted through the website to:

• Respond to inquiries
• Prepare quotes
• Schedule or coordinate events
• Communicate with clients
• Review contractor applications
• Verify contractor qualifications
• Improve website functionality
• Maintain business records
• Process payments, if applicable
• Provide customer support
• Comply with legal, insurance, operational, or regulatory requirements

If you submit a contractor application, we may use your information to evaluate your qualifications, availability, service area, licensure, insurance status, equipment readiness, and potential fit for HiFive contractor opportunities.

Submitting an application does not guarantee contractor approval, assignments, hours, event placement, medical massage program participation, or ongoing work.

Please do not submit sensitive medical information through general website forms unless specifically requested through an appropriate intake, booking, or secure process.

If HiFive collects information related to medical massage, treatment plans, referrals, or insurance-related services, that information may be subject to additional privacy, documentation, authorization, or regulatory requirements depending on the nature of the service and applicable law.

We do not sell personal information submitted through our website.

We may share information with trusted service providers or business partners when reasonably necessary to operate the business, respond to inquiries, coordinate services, process payments, review applications, or maintain website functionality.

This may include:

• Website hosting providers
• Form management tools
• Email or communication platforms
• Booking or scheduling tools
• Payment processors
• Contractors or service providers involved in fulfilling an event
• Insurance, legal, compliance, or professional advisors
• Government, regulatory, or legal authorities if required by law

If payments are accepted through the website, payment information may be processed by a third-party payment processor. HiFive does not intentionally store full payment card numbers on its website unless expressly stated through a secure payment system.

Our website may use cookies and similar technologies to support basic site functionality, improve website performance, understand visitor behavior, and support future marketing or analytics tools.

Some cookies are essential for the website to function. Other cookies, such as analytics or marketing cookies, may be optional depending on the tools used on the site.

Visitors may accept all cookies, reject non-essential cookies, or manage cookie preferences using the cookie banner or the Cookie Preferences link in the footer.

Disabling certain cookies may affect website functionality or limit our ability to improve the site experience.

We use reasonable administrative, technical, and operational safeguards intended to protect information submitted through the website.

No website, online form, email system, or internet transmission is completely secure. You should avoid submitting highly sensitive information through unsecured forms or email.

We may retain information for as long as reasonably necessary to respond to inquiries, provide services, review applications, maintain records, comply with legal obligations, resolve disputes, and operate the business.

This website is not intended for children under 13. We do not knowingly collect personal information from children under 13 through this website.

This website may contain links to third-party websites or tools. HiFive is not responsible for the privacy practices, content, or security of third-party websites.

You may contact HiFive to request that we update, correct, or delete certain information you submitted, subject to legal, operational, insurance, contractual, or recordkeeping requirements.

HiFive may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy, please contact HiFive Seated Massage through the contact information provided on this website.